Refund policy


*We do not accept returns or exchanges on international orders*

 

Orders Shipped to US Customers:

Dakota Nowhere will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We DO NOT offer exchanges of any kind.

Return requests must be initiated within 7 days of the order and shipped back to us within 7 days of submission to qualify for a full refund. The first day of the return window starts the day in which tracking shows a delivered status.

If the order is a split package order, the return window will begin at the time of the final package delivery date.

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow 5 - 7 business days from the day we receive the returned package to process the return.
  • We will email you after return has been processed to confirm what has been done.

 

Final Sale/Non-Returnable Categories:

-Bodysuits

-Lingerie

-Jewelry

-Swimwear

 

To initiate a return: 

  1. Go to Account--> Orders
  2. Locate the order that you want to return and open the order details
    (Products that are eligible for return and still within the return window will have the "Return" button)
  3. Adjust the quantity for each item you are returning and click continue
  4. Select the reason for return and submit
  5. Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.
  6. Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes.

    (You can also cancel the return submission if you need to in this step)